Clear answers before the first bite.

Open the Check Check City app and select your branch. The app shows available meals, combo options, photos and current prices. Prices and availability may vary by branch.

With permission, the app uses your current location to suggest the nearest branch and help calculate delivery coverage and fees. You can deny location permission and select a branch or enter an address manually.

You can browse before signing in. A phone-verified account is required when placing an order so Check Check City can identify the customer, provide updates and contact you about fulfilment.

No. Place pickup and delivery orders in the Check Check City app, where branch-specific availability, fees, totals and order tracking are shown. Calls and WhatsApp are for customer support and feedback only.

Yes. Select your fulfilment method at checkout. For pickup, confirm the branch and wait for the ready status. For delivery, confirm the address and review the delivery estimate and fee.

Delivery coverage depends on the selected branch and destination. The app checks the address and shows availability, the estimated delivery fee and other applicable charges before you place the order.

Preparation and delivery times vary with the meal, branch workload, distance, traffic and rider availability. The estimate shown at checkout is not a guaranteed arrival time, but order status updates help you follow progress.

The app supports cash for delivery or pickup and online checkout using available card or mobile-money methods. The full total, including applicable delivery, service or transaction fees, is shown before confirmation.

No. Online payment details are entered on a secure checkout operated by the payment provider. Check Check City receives payment status and transaction references needed to confirm and support the order.

Contact 054 488 5921 immediately. An order may be cancelled before the kitchen accepts it. Once accepted, preparation may already have begun and cancellation is normally unavailable.

Call or WhatsApp 054 488 5921 within 30 minutes of delivery or pickup. Provide the order number and explain the issue. Keep the food and packaging if safe, and include a clear photo if requested. Do not consume food you reasonably believe is unsafe.

No. Prepared food is perishable and cannot be returned for a change of mind or a preference that was not communicated before preparation.

After review, Check Check City may provide a replacement, account credit or refund. Approved online-payment refunds are initiated to the original payment method. A bank, mobile-money operator or payment provider may require additional processing time.

The team may contact you about a substitution, price adjustment or cancellation. If an unavailable item or branch cancellation leaves an amount owed to you, Check Check City will arrange the appropriate credit or refund.

Contact the branch through 054 488 5921 before ordering. Our kitchens may handle common allergens, and cross-contact can occur. Do not rely only on a menu photo or short description when an allergy or medical restriction is involved.

Profile details can be updated in the app where available. For access, correction or deletion requests, contact 054 488 5921. Some order and payment records may be retained when required for legal, accounting, fraud-prevention or dispute purposes.

Read our Delivery and Returns Policy, Privacy Policy and Terms of Service. These pages apply to the website and Check Check City app.