Business responsibility: Check Check City is responsible for the transaction, food, fulfilment, customer service and dispute resolution relating to its orders.
1. Agreement to these terms
These Terms of Service form an agreement between you and AP CHECKCHECK CITY, trading as Check Check City. They apply when you visit our website, use the Check Check City mobile app, create an account, place an order or use a service that links to these terms.
By using the service, you agree to these terms, the Privacy Policy and the Delivery, Cancellation and Refund Policy. If you do not agree, do not use the service or place an order.
2. The business and services
Check Check City sells prepared Ghanaian rice meals, food combinations and related menu items. It provides pickup, delivery and customer-support services from participating branches.
Our primary public address is Ayeduase Road, Kumasi, Ghana. The official customer-care number is 054 488 5921.
3. Eligibility and accounts
You must be legally capable of entering a purchase agreement. If you are under 18, use the service and place orders only with the involvement and permission of a parent or legal guardian.
You may browse without signing in, but placing an app order requires a phone-verified account. You agree to provide accurate information, protect verification codes and device access, and notify us if you suspect unauthorised use.
You are responsible for orders placed through your account or phone number unless you promptly report unauthorised activity and applicable law provides otherwise.
4. Menu information and order acceptance
Menu descriptions and images help identify products but presentation, portion appearance and packaging may vary. Product availability, prices and fulfilment options can differ by branch and time.
Review the branch, items, quantities, fulfilment method, address, payment method, fees and total before submitting an order.
Submitting an order is a request to purchase. The order is accepted when the branch accepts it for fulfilment. Before acceptance, Check Check City may decline or cancel an order because of unavailable products, operational limits, suspected fraud, incorrect pricing or another reasonable business need.
If a price or item error is discovered, we may contact you to approve a correction or cancel the affected item or order. Any amount owed following a cancellation by Check Check City will be refunded or credited as appropriate.
5. Prices, taxes and fees
Prices are displayed in Ghana cedis. The checkout summary shows the item subtotal and applicable discounts, delivery fees, service fees, online transaction fees, taxes and total before confirmation.
Prices and promotions may change without advance notice, but a change does not alter an already accepted order unless the customer agrees or a clear error requires correction.
6. Payments
Available payment methods may include cash for pickup or delivery and online card or mobile-money checkout. Payment options may depend on the branch, fulfilment method and service availability.
Online payments are processed through third-party payment providers such as Paystack. Their checkout terms and privacy notices also apply. Check Check City does not ask for or store your full card number, card security code or mobile-money PIN.
An online payment is complete only after the payment provider and Check Check City confirm it. If payment status is pending or unclear, do not make repeated payments without checking the order or contacting customer care.
We do not currently offer subscription orders or recurring charges through the Check Check City app.
7. Pickup and delivery
For pickup, collect from the branch identified in the order after it is marked ready. For delivery, provide an accurate, accessible address and working phone number, and remain reasonably available to receive the order.
Delivery times are estimates and may be affected by preparation, order volume, distance, traffic, weather, rider availability and events outside reasonable control. Review the complete fulfilment policy for undeliverable orders and customer responsibilities.
8. Cancellations, returns and refunds
Contact 054 488 5921 immediately to request a cancellation. An order may be cancelled before the kitchen accepts it. Once accepted, preparation may have begun and cancellation is normally unavailable.
Prepared food cannot be physically returned or refunded solely for a change of mind. Wrong, missing, damaged or unsafe food must be reported within 30 minutes of delivery or pickup.
Approved claims may be resolved by replacement, account credit, partial refund or full refund. Online refunds are initiated to the original payment method where supported. Processing time may depend on the bank, mobile-money operator or payment provider.
9. Food information, allergies and safety
Contact the branch before ordering if you have an allergy, intolerance, medical restriction or important dietary requirement. Our kitchens may handle common allergens, and cross-contact can occur.
Menu images and short descriptions are not a complete allergen statement. Do not consume a meal you reasonably believe is unsafe, and report the concern promptly.
10. Acceptable use and app licence
Check Check City grants you a limited, personal, non-exclusive, non-transferable and revocable right to use the website and app for lawful personal ordering and account management.
You must not:
- use false information, another person's account or a payment method without permission;
- place fraudulent orders, abuse promotions, initiate dishonest disputes or interfere with fulfilment;
- copy, scrape, reverse engineer, disrupt or attempt unauthorised access to the app or service;
- upload malicious code or use automated tools that burden the service; or
- harass staff, delivery personnel or other customers.
We may restrict or suspend access reasonably necessary to investigate fraud, abuse, security concerns or material violations of these terms.
11. Third-party services and links
The service may open app stores, maps, payment checkout, social media and other third-party services. We do not control their availability, content or independent practices. Their terms and privacy notices apply when you use them.
12. Responsibility and service availability
Check Check City will provide its food and services with reasonable care and skill and will honour rights that cannot legally be excluded.
The website and app may occasionally be unavailable because of maintenance, network failure, payment-provider disruption, device compatibility or events outside reasonable control. We do not guarantee uninterrupted access, but this does not remove responsibility for an accepted order or applicable customer rights.
To the extent permitted by law, Check Check City is not responsible for indirect or unforeseeable loss that is not caused by its breach. Nothing in these terms excludes liability that cannot be excluded under Ghanaian law.
13. Changes, governing law and disputes
We may update these terms when the service, business practices or law changes. The effective date identifies the current version. Material changes apply prospectively unless law requires otherwise.
These terms are governed by the laws of the Republic of Ghana. Contact us first so we can try to resolve a dispute promptly and fairly. If it cannot be resolved informally, either party may pursue available remedies before a court or other competent dispute-resolution body in Ghana.
14. Contact
Questions, complaints and order disputes should be directed to Check Check City at Ayeduase Road, Kumasi, Ghana. Call 054 488 5921 or contact customer care on WhatsApp.